Account Manager/Membership Manager
Home working with requirement for travel (South East England – Kent/Surrey/Sussex/Hants/Berkshire)
Competitive salaries and excellent benefits including up to one day’s paid leave each year to undertake volunteering opportunities
As a Membership Manager, you will play a vital role in supporting the commercial, business, and economic interests of Make UK Defence members. You will foster relationships with relevant stakeholders while developing strategies to identify, secure, and retain working business relationships.
By engaging with our members, you will strengthen their relationships with Make UK and raise awareness of our broader commercial and business support offerings. This position is instrumental in enhancing Make UK Defence’s presence and reputation across the region.
Role and Responsibilities
Business Development:
- Identify and recruit new Make UK Defence members to achieve team targets for new business acquisition and growth.
- Develop and implement a strategy to engage with non-members and create new member opportunities.
- Lead and organise lead generation events for members and non-member targets.
- Generate leads and raise awareness for the wider Make UK business
- Support the Commercial team in identifying partnership opportunities.
Member Engagement and Retention:
- Design and implement a program of member engagement activities in collaboration with the wider team.
- Work closely with the membership team to organise events and webinars regionally and nationally.
- Lead local member connect activities and regional meetings.
- Ensure timely regional communication to enhance member awareness.
- Develop a member engagement plan, including site visits as required.
- Collaborate with internal departments to ensure member satisfaction and accurate records.
- Retain members and encourage subscription upgrades to other Make UK services.
- Engage in external communications through social media and traditional channels to promote Make UK member interests.
About you
Person Specification:
Qualifications and Skills:
- Proficiency in CRM systems, Excel, and Word
- Strong customer focus and excellent communication skills
- Degree-level education or equivalent experience.
- Working knowledge of the local economy is desirable
Experience:
- Sales/business development/account management experience is essential
- Marketing experience is desirable
- Customer and/or member care experience
About You:
- Ability to prioritize tasks, excellent organizational skills, and effective time management.
- Strong decision-making and problem-solving abilities with a proactive approach.
- Positive and adaptable attitude.
- Willingness to take responsibility and seek support when necessary.
- Excellent internal and external communication skills.
- Ability to work from a home base or office as required, with occasional travel.
- Full driving license with access to transport for site visits and meetings.
With over 125 years of experience, Make UK is a leading provider of essential business support and a champion for manufacturing industry in the UK. Make UK has the close ear of Government and is a trusted provider of essential services for world-leading manufacturing companies across the country. Everything we do is designed to inspire British manufacturers to compete, innovate and grow.
Make UK staff enjoy a good benefits package and values a diverse workforce and welcomes applications from all sections of the community. Benefits include, but are not limited to no bank holiday/weekend work, flexible hours, health cover, matched pension contributions up to 8%, and life assurance.
Apply now
What we do
We stimulate success for manufacturing businesses, helping them to meet their objectives and goals. We empower individuals and we inspire the next generation.